Jul 26, 2016
My guest today a customer success expert, a Maximizer, and an entrepreneur.
After working himself out of a job by enabling his last employer to become so efficient in customer success, my guest decided to scale his knowledge and skills by starting his own company.
His customer success framework is based on four pillars: people, purpose, process, and platform.
He is currently the cofounder of Glide Consulting, a world-class customer success consultant for SaaS companies.
Now, let’s hack…